At Ecodrm, we value your happiness and are committed to making your experience smooth with our detailed return policy. If you wish to return an item, you have a generous 30-day window from the purchase date to do so. Follow the simple steps below for a stress-free return process.

Return Process:
To start a return, kindly get in touch with our customer service team at [email protected] to receive a Return Merchandise Authorization (RMA) number. Once you have the RMA number, pack the item securely in its original packaging, enclose the provided return form, and ship it to 4120 Beale Ave, Altoona, PA 16601, USA. Rest assured, we cover the cost of return shipping. Upon receiving and checking your return, we will proceed with the necessary actions. Please allow up to 30 days from when we receive your item to complete the process. You will be notified via email once your return is finalized.

Exceptions:
For defective or damaged products, please contact us using the information provided below for a refund or exchange.

Refund:
After assessing the returned item, we will handle your return or exchange accordingly. Allow a minimum of 30 days from when we receive your item for this procedure. We will update you via email once the return is processed. For more details, please refer to our refund policy.

Questions:
If you have any queries about our return policy, feel free to contact us at [email protected].

Additional Notes:
Please ensure that the item is unused and in its original condition, with all tags attached. For damaged or defective items, reach out to our customer service at [email protected] with your order number and relevant photos. Should you encounter any difficulties or have questions about the return process, don’t hesitate to contact our customer service team at [email protected]. Thank you for selecting Ecodrm. Your satisfaction means everything to us, and we appreciate your patience and cooperation throughout the return process.