The first thing we would like to mention is our customer happiness policies. It sometimes happens, that you have made a purchase, and the garment didn’t fit, or you changed your mind. In order to let the process of returning as stress-free as it could be, we are here for you. This intricate guide to the return policy shows in detail how you can swap or return the purchased products.

Return Window: You will get a generous of 30 days starting from the date after you have received the order from you to initiate a return.

Starting the Return Process:

  1. Contact Customer Service: In connection with our customer service email is contactcacheteecom. If you have any questions or concerns, please feel free to address them to this address. They will help you to gather an RMA number by filling the RMA form. This number is vital for your return accordingly counting.
  2. Pack the Item: Make sure the product you want to return is safely docketed in its original package. Ensure to keep all your original labels intact and provide an additional document with your purchase with relevant paperwork.
  3. Return Form: We will usually give you the return form with the customer service so you don’t waste your time. While completing this form would be much appreciated, it would not be used in our analysis because we will not be able to obtain any data from this form after your shipment is returned to us.
  4. Shipping Address: The package should be shipped to:

4120 Beale Ave, Altoona, PA 16601, USA

Return Shipping: Ecodrm has no problem arranging for the return goods to be sent to your location by updating your special account number and address details so we will cover the cost of the return shipping for your returned items.

Return Processing: When we check the product in return and asses its quality, we will then follow your instruction to either credit your funds or exchange it. Please be patient and allow up to 30 calendar days from the moment we receive your return until the entire process finishes. Expect an emission once the finalization of returns is reverified and you will be notified via email.

Defective or Damaged Items:

Please contact us ([email protected]) if your received a damaged or defective item. Use your order number, the large print of your damage proof for the quicker processing. We’ll help with a refund or exchange for the item which is no longer in a working condition.


Among of the steps we are going to take on your returned item is that we will finally make a decision regarding your refund or exchange. as well as the time frame for processing upon return, which is a minimum of 30 business days from the day we receive your item. If you’ve subscribed to our email list, we will keep you informed of our development during the whole process.

Additional Notes:

  • Please be assured that we will be able to give you a hassle-free return policy, as long as the item is in its unused and original condition, and the packages are not opened and the tags not removed.
  • In case of any woes related to return process, our professional customer service team is always here for you to help. Simply contact [email protected] to reach out us.

We are honored to serve you and hereby ensure your satisfaction is our topmost priority. Thank you for taking the first step towards a learning experience that fits your unique needs and aspirations.